Reference

Privacy Policy for Your mpo4 Account

Open your account in seconds and we keep the privacy trail clear from the first login.

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mpo4 Privacy Policy for Your mpo4 Account
REACH US

How to Reach Us About Privacy

When you want help with privacy, we keep the path simple: live chat in the site footer, email from your registered address, or the account form inside your profile. Each channel works for correction requests, device-lock checks, and questions about data use. If you are writing from Indonesia, we answer in English and confirm ownership before changing anything sensitive.

Team online

Live Chat

Open chat any time from the footer. We use it for quick ownership checks, session issues, cookie questions, and requests to remove a saved payment reference from future support replies.

Email Request

Send a message from your registered address if you need a written trail. We verify the account first, then handle corrections, access requests, or a copy of the data tied to your profile.

Profile Form

Use the profile form when you want us to update contact details, review device history, or explain how DANA, OVO, GoPay, and QRIS activity is linked to your account.

HANDLING RULES

How We Handle Data and Cookies

We handle privacy with three rules: collect only what the account needs, limit access to staff who must see it, and keep records only for the time support or law requires.

Data Scope

We only use the details needed to run your account, match support requests, and keep the payment trail readable. That usually means profile fields, login records, device type, and wallet reference data.

Cookies

Our cookies remember your session, language, and screen state, so you do not need to reset the lobby every time. You can clear them in your browser at any point.

Device Checks

When you sign in from Android, iPhone, or desktop, we may note the device and browser version to spot unusual access. That helps us confirm it is really you before we change sensitive settings.

Retention

We keep chat logs, correction records, and payment references only as long as needed for support, fraud checks, or legal retention. After that window, the records are removed or anonymised.

Change Requests

If you want to update your name, contact detail, or stored payment reference, we ask for account verification first. Once ownership is clear, we make the change and confirm it in the same channel.

Contact Route

Privacy requests go through live chat, email, or the profile form. We do not act on a request until we can match it to the account and confirm the person writing is you.

Common Questions About mpo4 Privacy

These answers cover the questions we hear most about data access, cookies, and correction requests. If your case depends on Indonesian law or the rules in your region, we will say so before taking action. You can start with live chat, email, or the account form, and we use the same ownership check for every request.

We keep the profile fields you submit, login timestamps, device type, browser or app version, and the support trail tied to your account. We use those details to verify requests and handle changes where local law permits.

We only use wallet references, status codes, and related timestamps to match the payment record with your account. We do not treat those details as public data, and we limit access to staff who need them.

Yes. Send the request from your registered contact, or use the profile form, and we will verify ownership first. After that, we can update fields such as name, email, or phone number.

We keep it only as long as we need for support, account safety, or legal record keeping. When the retention window ends, we remove or anonymise the relevant records.

Some cookies stay on your browser so we can remember login state, language choice, and screen settings. You can clear them in the browser settings, and that may sign you out on the next visit.

Start with live chat, email, or the account form. We answer in English, confirm ownership before making changes, and apply the policy only where local law permits.

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